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What is Digital Literacy?
🌐 Digital Literacy Is for Everyone — Not Just Techies
We live in a digital world, but not everyone gets the same chance to thrive in it. This page explores what digital literacy really means — and how you can help build a more connected and fair society.
🧭 “Where Do We Start? There’s So Much to Learn.”
To better understand what digital literacy truly includes, ASCEND adopts the Seven Layers of Digital Literacy defined by UNESCO. These layers give us a full-spectrum view — from fundamental digital access to participation in the digital society — and guide how we support communities through innovation.
Here’s a quick look at the 7 layers:
- Access and Connectivity
Getting connected — having the devices, internet access, and infrastructure to participate in digital life. - Skills and Use
Knowing how to operate devices, apps, and platforms. - Digital Literacy and Information Processing
Being able to search, filter, evaluate, and manage digital information. - Digital Communication and Collaboration
Engaging with others in respectful, meaningful, and effective ways online. - Digital Content Creation
Creating original content — from writing and visuals to code — while understanding - Digital Safety and Resilience
Protecting oneself and others from online risks like scams, cyberbullying, or data misuse. - Digital Rights, Ethics, and Participation
Understanding digital rights, online ethics, and how to participate in the digital society responsibly.
At ASCEND, we use this framework to tailor our support to real-life needs in Hong Kong — empowering youth-led startups to create tech-driven solutions for digital equity in Hong Kong’s smart city future.
By localising these global standards, we work toward a digital future where no one is left behind.
📚 “I Know How to Google — Isn’t That Enough?”
You might be able to navigate your phone with your eyes closed. But digital literacy is about a lot more than just using tools — it’s about understanding, questioning, and creating responsibly in the digital world.
Digital literacy includes:
- Thinking critically about online content
- Spotting false or misleading information
- Protecting your privacy and digital identity
- Communicating thoughtfully and respectfully
- Understanding how digital platforms shape your views
🤔 “I’m Doing Fine Online — So Why Should I Care?”
Because not everyone has the same access, confidence, or digital freedom you do.
Your friend’s grandma, the delivery rider downstairs, the refugee family in your community — they may be missing out.
Without digital literacy, people:
- Struggle with basic services (like e-health or online job portals)
- Fall victim to scams or fake news
- Are excluded from learning or career development
- Become isolated in an increasingly connected world
💬 “Wait, Some People Still Struggle With Wi-Fi?”
Yes — and more than you think.
Whether it’s lack of equipment, digital skills, support, or even confidence, the barriers are real.
Imagine:
- A grandparent trying to book a vaccine appointment but can’t navigate the website
- A new immigrant who doesn’t know how to apply for digital services
- A student without internet at home, falling behind in online learning
When we listen, help, and include others in the digital world — we create real change.
🚀 “I’m Not a Tech Guru — Can I Still Make a Difference?”
Absolutely. Digital inclusion starts with small, everyday actions:
- Talk about it – Ask your friends or family how they use technology
- Share what you know – Pass along tips, tutorials, or tools
- Support inclusion – Back projects or policies that promote digital access
- Stay curious – Keep learning and keep others learning too
